CVE-2019-18179

Current Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Basic Data

PublishedJanuary 06, 2020
Last ModifiedJanuary 14, 2020
Assignercve@mitre.org
Data TypeCVE
Data FormatMITRE
Data Version4.0
Problem TypeCWE-200
CVE Data Version4.0

Base Metric V2

CVSS 2 - Version2.0
CVSS 2 - Vector StringAV:N/AC:L/Au:S/C:P/I:N/A:N
CVSS 2 - Access VectorNETWORK
CVSS 2 - Access ComplexityLOW
CVSS 2 - AuthenticationSINGLE
CVSS 2 - Confidentiality ImpactPARTIAL
CVSS 2 - Availability ImpactNONE
CVSS 2 - Base Score4.0
SeverityMEDIUM
Exploitability Score8.0
Impact Score2.9
Obtain All Privilegefalse
Obtain User Privilegefalse
Obtain Other Privilegefalse

Base Metric V3

No data provided.

Configurations

  • OR - Configuration 1
    Cpe VersionPartVendorProductVersionUpdateEditionLanguageSW EditionTarget SWTarget HWOtherVersion Start IncludingVersion End IncludingVersion Start ExcludingVersion End Excluding
    2.3ApplicationOtrsOtrs********7.0.07.0.12
    2.3ApplicationOtrsOtrs****community***6.0.06.0.23
    2.3ApplicationOtrsOtrs****community***5.0.05.0.38
  • OR - Configuration 2
    Cpe VersionPartVendorProductVersionUpdateEditionLanguageSW EditionTarget SWTarget HWOtherVersion Start IncludingVersion End IncludingVersion Start ExcludingVersion End Excluding
    2.3OSDebianDebian Linux8.0*******

Vulnerable Software List

VendorProductVersions
Debian Debian Linux 8.0
Otrs Otrs *

References

NameSourceURLTags
[debian-lts-announce] 20200101 [SECURITY] [DLA 2053-1] otrs2 security updateMLISThttps://lists.debian.org/debian-lts-announce/2020/01/msg00000.htmlMailing List Patch
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/MISChttps://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/Third Party Advisory Vendor Advisory